HospitalityNet was on the ground at the EHL HumanX Summit in Lausanne, and came back with more than a recap.
Across ten interviews with hotel CEOs, neuroscientists, data scientists, and WEF directors, and found out that:
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the industry's metrics are broken
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its labor culture is finally being named honestly
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the definition of luxury is changing in real time toward whatever AI cannot replicate
- and much more
Read the full day 1 recap written by Henri Roelings here: full article.